Complaint - Adcanced Telecoms

Advanced Telecoms came to our Business to give a quote on LTE. They clearly stated that they first have to do a pre-approval, but only ONCE THE OWNER SIGNED THE APPROVAL, then only arrangements will be made for switch over and installation, etc.

On Friday still I explained to them that the OWNER first has to go through all documents,and we are awaiting quotes from other companies,I will get back to them once I have a final answer.

On Saturday, our Telkom lines stopped working.

We phoned Telkom and reported the problem, they only said that it seems the problem is with Telkom.

On Monday they assigned a technician to our office.

Eventually the people from Adcanced Telecoms pitched and did a complete new installation and switch over WITHOUT ANY CONCENT FROM THE OWNER!!!!!!!!!!!!!!!

When we reported this, they informed me that we just have to deal with this now, as the systems are now installed and they can not un-do the mess THEY MADE.

How can we be held liable for a fault feom THEIR SIDE and for somethig that was NOT FINALISED AND AGREED UPON??!!!!???

To top it all, the sales person, Tyler, had such a BAD ATTITUDE!!!!

We will NOTEVEN CONSIDER using this company in future and they can also be well aware that they will be held liable for all loss of income,AND for all lawyer bills!!!

This is really unacceptable!!!