SB
Sandra B

1 reviews | Active since Aug 2010

30 Oct 2019, 07:45

Disgusting Equipment and underhanded *****

Inferior equipment, empty promises, and worst of all underhanded and ***** of note! Telephone system breaks up like a bad mobile connection. Johan Schoeman and his sales partner Marshant promised a better connection by “moving over” to vodacom. We were brought documents to sign purely for this purpose. We asked several times if this would incur any extra costs. Both of them said on several occasions no it will not cost an extra cent. The incomplete documents which we queried were just a formality for the move to vodacom. We asked for copies on several occasions and were not given them. Now a month later we find out we have been conned into a lease agreement for a router which lasts 60months! The invoice which we have received from their bank shows it’s for a Pabx which is another blatant lie to the bank. So for a sum of in excess of R150 000 we have been given a router worth R2600.

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Replies (9)
Advanced Telcoms
Advanced Telcoms's reply30 Oct 2019, 09:16
Official
Hi Sandra,  can you please email me your business name and contact number so that I can escalate this issue for you.  You can send an an email to ***
SB
Sandra B's update30 Oct 2019, 10:05
Reviewer Update
I cannot see the e mail address????
Advanced Telcoms
Advanced Telcoms's reply30 Oct 2019, 10:39
Official
You can just provide me with your business name and I will check for your details on record
SB
Sandra B's update30 Oct 2019, 10:54
Reviewer Update
Pegasus Toys
Advanced Telcoms
Advanced Telcoms's reply05 Nov 2019, 16:32
Official
Hi Sandra B

You have been a client of ours for a while now and you have never been faced with any issues especially of this nature. As the consultant pointed out in the meeting today, yourself and Hans provided all the necessary information in order for us to offer you with an unlimited package....

 
 
   
Advanced Telcoms
Advanced Telcoms's reply05 Nov 2019, 16:39
Official
In addition to this it only then came out that the accounts you gave us to work off of were not accurate as your staff had been making calls to Zimbabwe without you knowledge. We certainly were not aware of this and simply worked on the figures you provided to us....
Advanced Telcoms
Advanced Telcoms's reply05 Nov 2019, 16:44
Official
The contract was completed with all the necessary details prior to you and Hans signing. We are open to discuss a resolution and have this matter resolved amicably.

Regards,

Advanced Telcoms Management
SB
Sandra B's update05 Nov 2019, 17:13
Reviewer Update
The responses from Advanced Telcoms do not reflect the full issue and I am bowing out of this discussion. If anyone wants to know the full story they can contact me.
SB
Sandra B's update27 Nov 2019, 11:09
Reviewer Update
To everyone who is following this thread. We were invited to Advanced Telcoms office with a meeting with the management (Riley and Stacey) who apologized for the incident and have made an offer to cover all our phone call costs for the remainder of our contract. We were happy that they were willing to hear our side of the complaint and were most sympathetic, unlike the reps whom we had dealt with up to this point.