Zero Customer service on cancellation before moving

Submitted cancellation form on 27 Feb 2020, called the call center multiple times just to confirm that this has been submitted, submitted again March 1st as we are moving and called again to confirm today(16 March 2020) to confirm and no one is getting back to us, the radio needs to be removed before i move in 2 weeks.

How hard can it be to cancel with a months notice and no feedback what so ever other than "we will get back to you" with no one ever getting back to us.