Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
Top Strengths:
- •Customer Service & Communication: The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
Replied to 97% of negative reviews
Reply time on negative reviews: 40h 21m
TrustIndex
2.4
Ranking
#3
in Home & Business Security
Reply Time
40h 13m
NPS Score
-90
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 40h 21m
Nov '25 - Oct '26
Frequently Asked Questions About Adt Security
What do customers say about Adt Security?
Based on recent customer reviews, Adt Security is described by customers as a provider under severe strain across every service theme. Recurring accounts describe unanswered calls and dropped lines in Customer Service & Communication (1.3), unprocessed cancellations and debits on closed accounts in Contracts, Billing & Cancellations (0.8), and alarms or panic buttons failing during break-ins in Emergency Response & Recovery (1.1). Isolated praise for individual responders exists, but customers frame it as the exception.
What is Adt Security's biggest strength?
Adt Security's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Communication. The strongest theme only by comparison. Customers occasionally name individuals such as Nadine Noach, Cameron Simpson and Alicia who restored confidence, and some sales consultants are praised, yet most describe dropped calls, unanswered emails and broken callback promises.
What are the most common complaints about Adt Security?
The most common complaint about Adt Security, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Equipment & Technology. Customers repeatedly report alarms triggering unprompted at night, batteries dying during load reduction, CCTV footage unavailable after theft, apps requiring paid technician visits, and technicians who miss booked appointment slots without any notification.
How does Adt Security compare to other Home & Business Security companies?
Adt Security scores 1 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Customer Service (1.3); their weakest is Billing & Contracts (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is Adt Security trustworthy?
Adt Security has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 243 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 40 hours 21 min. Hellopeter has tracked Adt Security across 5,508 total reviews. How is the TrustIndex calculated? →
Recent reviews (243)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
Definitely the worst Company u can ever deal with
it seems a complaint is the only way to get assistance from ADT , requested for the ***to be changed from the previous owner to my name , the new contract was signed for on the 31st of July 2026 , after numerous calls a lady eventually told me it would take 30 days and that are migrating systems hence the delay , today i made a follow up call again , they are still picking up the old profile with my number, where as they already been debiting funny amounts from my account, how do you have two profiles for one property , the worst part is they still call the previous owner when the alarm goes off , since the inception of this contract i've always had issues from ADT, for the last time , can you please do as per the request and provide feedback , my number is *** contract number ***
1 reviews | Active since Jun 2019
Definitely the worst Company u can ever deal with
it seems a complaint is the only way to get assistance from ADT , requested for the ***to be changed from the previous owner to my name , the new contract was signed for on the 31st of July 2026 , after numerous calls a lady eventually told me it would take 30 days and that are migrating systems hence the delay , today i made a follow up call again , they are still picking up the old profile with my number, where as they already been debiting funny amounts from my account, how do you have two profiles for one property , the worst part is they still call the previous owner when the alarm goes off , since the inception of this contract i've always had issues from ADT, for the last time , can you please do as per the request and provide feedback , my number is *** contract number ***
1 reviews | Active since Dec 2018
Bad service
I was promised a 3 month payment holiday upon signing up but they debited my account a day after signing, worse they have not even fitted the alarm system as yet. Call centre and the sales guy, Jacques not Helpful.
1 reviews | Active since Dec 2018
Bad service
I was promised a 3 month payment holiday upon signing up but they debited my account a day after signing, worse they have not even fitted the alarm system as yet. Call centre and the sales guy, Jacques not Helpful.
1 reviews | Active since Jul 2011
pathetic, terrible
I took out a contract for a panic phone. I never received the phone and also canelled the contract. Yet every month i pay subs. I have called - been told it is sorted... ADT JHB cancel my subscription immediately. I have NO phone
1 reviews | Active since Jul 2011
pathetic, terrible
I took out a contract for a panic phone. I never received the phone and also canelled the contract. Yet every month i pay subs. I have called - been told it is sorted... ADT JHB cancel my subscription immediately. I have NO phone
1 reviews | Active since Aug 2016
Ongoing Alarm Unattended
Neighbors alarm has been going for 4 days straight and ADT have done nothing about it as the client is away. Every time I phone they say it will be sorted and nothing happens. Useless service and wouldn't recommend them to anyone.
1 reviews | Active since Aug 2016
Ongoing Alarm Unattended
Neighbors alarm has been going for 4 days straight and ADT have done nothing about it as the client is away. Every time I phone they say it will be sorted and nothing happens. Useless service and wouldn't recommend them to anyone.