DB
Dee B
1 reviews | Active since Sept 2016
04 Mar 2019, 12:16
Your telephone service does not work!!
As I have rented out my house, I have been trying to contact ADT/Fidelity since Saturday in order to put in my cancellation of service effective 1 April. On Saturday, I rang twice and was told twice to hold on whilst I am put through to Cancellations. Twice the phone just cut. A waste of money to anyone, but more so to a Pensioner. Today I rang again, asked for Cancellations and again the line cut. If it is impossible for me to cancel my service by telephone, please take this message as my notice period, last day of service, and payment, being 31 March. Please confirm my cancellation in writing, you have my contact details. on our system.
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Replies (2)0
Replies (2)
Adt Security's replyOfficial
04 Mar 2019, 14:06We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
Adt Security's reply04 Mar 2019, 14:06
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
DB
Dee B's updateReviewer Update
04 Mar 2019, 15:07Thank you, Kgosi Ngake called me about an hour ago, and sorted out my problem. He apologised for the dropped calls. and has attended to the cancellation of my service, due to my moving. I would change the Stars in my reply, but cannot see how to do it on this site.
DB
Dee B's update04 Mar 2019, 15:07
Reviewer Update
Thank you, Kgosi Ngake called me about an hour ago, and sorted out my problem. He apologised for the dropped calls. and has attended to the cancellation of my service, due to my moving. I would change the Stars in my reply, but cannot see how to do it on this site.