Your non-service is a DISGRACE

This report is to express my frustration regarding the activation of our business alarm at 8:15 AM, yet more than an hour and a half later, we had not received any response from ADT. Fortunately, I was able to arrive quickly and found that nothing was ******. However, this situation raises serious concerns. What if our shop had been emptied? Would ADT take responsibility for that?

Furthermore, I worry about the potential risks to our safety. If our lives had been in danger, would ADT be prepared to explain their inaction to our families?

This situation is unacceptable, and I intend to escalate this matter as far and wide as a can. ADT is not doing us a favour to supposedly protect us, we pay a fortune to them every month - both at home and at our business!