Would Not Recommend!!!

We get a call that our alarm has been triggered. We are 15 minutes away from home when we get the call. We request that they send out armed response. On our way home we see the armed response guy sitting in his car a block away. There is no armed response at our residence. i then call the emergency line and waited over 2 minutes with no answer. i chose the life threatening option and it is ridiculous that there was no answer. The siren was also not active. It is absolutely unacceptable that we pay for a monthly armed response service that is so inadequate. This is the 2nd complaint we have raised in 1 year. Last time we triggered the panic button and no-one called. it took them 30 minutes to send someone out to us. It is impossible to have contact numbers changed as they still did not contact my husband first , but called me. I cannot fathom how this service works when both my husband and my life may be at risk and ADT is getting free money for a service they only half provide. The armed response gentlemen was very lax and calm and did not even know where we live. When the call centre agent called me back, i expressed my immense displeasure and requested that a manager call me back... for which i have still not yet heard from. 2 hours after the incident the same call centre agent called me to ask about a refer? whether the ADT vehicle should be filled up with petrol or diesel, both my husband and I both stated that we had no idea as to what we were talking about and after 5 minutes and me stating that i laid a complaint, she finally admitted that she did not mean to call me and that it was an accident??? Which shows to me that she was not taking note when we spoke on the phone and potentially just wrote my number down as a call back with no details.