Worst worst worst company ever!!! They top the level of bad!

We have/had an alarm system with Bataleur Security who was the bought over by ADT. The worst mistake ever. Oh and Bataleur did not tell us about this.

In Dec I received an sms that we are now part of the ADT family and on that day I started to receive about 3 calls per day about my alarm going off. You see this is how they make money, after 4 free callouts they charge you R125 per response.

My parents were also with ADT so I knew how bad they were. I contacted the Bataleur offices in Vanderbijl and as how I can cancel my contract. I received a mail with the cancellation letter addressed to ADT saying I must give 30 calendar days notice. I responded to the mail saying that it does not make sense as I do not have a contract with ADT and that I did not give Bataleur consent to transfer my contract to ADT. The lady on the other side said she will forward my mail to the branch manager. This happened on 10 Jan 2018. Some of my reason for cancelling were the poor service from the centralized callcenter.

On Friday 12 Jan 2018 I received a call from an ADT technician saying that he must come and remove the ADT radio from my house. I was shocked by this as I did not yet formally cancel my monitoring with Bataleur/ADT. I requested that the radio should not be removed and that monitoring should continue until I find a new provider as ADT clearly does not want my business.

On Sunday morning at about 2 and then also 5 my alarm were triggered and guess what. No response calls from anyone at ADT. Clearly they stopped monitoring of my alarm and I will hold them as well as the individuals I dealt with liable for any loss until I find a new provider.

Never use ADT or the new name Fidelity ADT! You can change a name but the reputation will stay!