LD
Legesse D
1 reviews | Active since May 2020
19 May 2020, 23:16
Worst service of ADT
In the end of March 2020 I did complain about monthly rate and one of ADT staff member replayed in April with reduced rate which supposed to start on 1st May 2020. However, they continued with the old rate. I have sent a number of e-mails to the same guy but he did not reply to my e-mails. No feedback till today and the landline which the guy provided in the e-mail communication not working. This is totally unprofessional and worst service.
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Replies (2)
Adt Security's replyOfficial
20 May 2020, 09:00 Dear Legesse
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply20 May 2020, 09:00
Official
Dear Legesse
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
LD
Legesse D's updateReviewer Update
21 May 2020, 16:38I do not know how long in hours or days “as soon as” means in Fidelity - ADT watch. I am not surprise for not contacted by your Social Media Officer till now – it seems that with ADT staff members it is a norm to “promise but not delivery or keep the promise”.
LD
Legesse D's update21 May 2020, 16:38
Reviewer Update
I do not know how long in hours or days “as soon as” means in Fidelity - ADT watch. I am not surprise for not contacted by your Social Media Officer till now – it seems that with ADT staff members it is a norm to “promise but not delivery or keep the promise”.