DC
Duanne C

1 reviews | Active since Jan 2016

14 Jan 2016, 11:08

Worst service from any company I have ever had!

I bought a new property which ADT had a contract with. They were quick to phone we to offer their services. I obliged and signed a service agreement after they said they will send a technician to check existing and quote on a new system.<br> 1. They take 3 weeks, after numerous phone calls, to send a technician out who then says someone else must do the quote. Another two weeks go by and finally a quote. <br> 2. I do the payment for the new system and they take another week or two to come and do the installation after numerous emails.<br> 3. System installed but get false alarms on magnets. Still waiting for a technician to inspect. Three week waiting already.<br> 4. Moment of truth.....they break into my house while I am there. Alarm goes off....no ADT, not even a call. I press the panic button three separate times....no ADT, not even a call. I am either dead or ****** clean by now. Finally after 20 mins a patrol arrives. (This in dedicated patrol area...).<br> 5. Last but not least.... I get a surprise statement with R850 outstanding for something???? They cant say what...and I am still waiting for their response. System was paid for in full including radio fees as per quotation. Never again ADT

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Replies (1)
Adt Security
Adt Security's reply18 Jan 2016, 10:40
Official
Hello dchambers,

We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.

Kind Regards,
Customer services