1 reviews | Active since Jan 2016
Worst service from any company I have ever had!
I bought a new property which ADT had a contract with. They were quick to phone we to offer their services. I obliged and signed a service agreement after they said they will send a technician to check existing and quote on a new system.<br> 1. They take 3 weeks, after numerous phone calls, to send a technician out who then says someone else must do the quote. Another two weeks go by and finally a quote. <br> 2. I do the payment for the new system and they take another week or two to come and do the installation after numerous emails.<br> 3. System installed but get false alarms on magnets. Still waiting for a technician to inspect. Three week waiting already.<br> 4. Moment of truth.....they break into my house while I am there. Alarm goes off....no ADT, not even a call. I press the panic button three separate times....no ADT, not even a call. I am either dead or ****** clean by now. Finally after 20 mins a patrol arrives. (This in dedicated patrol area...).<br> 5. Last but not least.... I get a surprise statement with R850 outstanding for something???? They cant say what...and I am still waiting for their response. System was paid for in full including radio fees as per quotation. Never again ADT
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
