Worst service from ADT in getting a refund from them

I contacted ADT on 6th November 2022 to cancel the use of their services. I had no reply until 11th November 2022 and it was confirmed that my contract would cancel on 31st December 2022 and a technician would contact me to retrieve their radio - no one contacted me. Then, on 22nd November 2022, I received an automated email to inform me that I would be charged the annual radio fee for 2024 on my next debit order. I contacted ADT and was informed that they couldn't change this and I would have to apply for a refund. So, the debit order went off and I sent them an email to inform them to refund me, I received no reply. I phoned them on 9th January 2023 to find out why I had not received my refund and to inform them that I received no reply to my previous email. I was told they were processing my refund and a technician would call me to arrange to collect their radio - I received no payment and no call. I phoned ADT again on 19th January 2023 and was told that the credit department was busy and they would call me back in 15 minutes - I received no call and I still haven't received my refund. They did, however, arrange for their radio to be collected.

I must note that ADT did give us great service while we were clients, and we changed due to them not being present in our area. The ladies that I dealt with on the phone to try to get my refund sorted were very courteous too.

Bottom line though is that ADT is happy to take your money from you every month but they will give you the worst service when they owe you money and you try to get them to give back what is rightfully yours.