1 reviews | Active since Jun 2016

10 Dec 2025, 12:06

Worst service-Fidelity ADT

Worst service ever. I cancelled the account in 2023 and again in 2025, but they pretend as if they didn't receive any cancellation and they continue debiting my account. There is no accountability in the company, no response to the emails even on customer care and complaints, if you ask for management, they drop the calls. The agents are rude and are not willing to help, their culture is worse, they don't have service at all, its only money-making scheme

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Replies (1)
Adt Security
Adt Security's reply12 Dec 2025, 10:29
Official
Dear Thabani B
 
We take note of your complaint.  You will be contacted by our Social Media Officer as soon as possible to discuss further.   Kind regards 
Fidelity-Adt