Worst service ever...

⭐ 1 Star – Completely unacceptable service from ADT

If zero stars were possible, ADT would get it.

We paid a service fee after an ADT technician visited our workshop, yet the alarm system was NEVER fully functional. We were promised a quotation to fix the problems — that quote was never sent, and no follow-up was done. This left our business exposed, with only internal beams working, which is completely inadequate for a workshop.

On 5 January 2026 at approximately 12:00 AM, our workshop was broken into and ********s stole tools worth over R300,000. Despite paying for security services, ADT never contacted us when the alarm was triggered. No phone call. No warning. No response.

The only time ADT contacted us was at 06:23 AM, HOURS after the break-in, when the damage was already done. This delay is unacceptable and raises serious concerns about their monitoring, response time, and overall reliability.

This was not just poor service — it was negligence. ADT failed in communication, failed in follow-up, and failed to protect our business after taking our money. The financial and emotional impact of this loss is massive.

I would strongly warn any business owner to think twice before trusting ADT with their security.