Worst service ever!!!!!!

Item: Adt Security
Rating: 1
Author: Saberah F

Long story short: installed beams and requested credit card to be billed, 3 March. 29 April my cheque account billed. this happened after speaking to sales consultant and adt credit department when I received sms that adt account in arrears. same person I spoke to, to explain my story phones me two weeks later to tell me my account in arrears....happened again today. account still not debited 2 months later. on top of that beams have been giving so much problems and was completely the opposite of what was sold to us. technician came out and we were charged, for you not doing your job properly??? alarm goes off and adt receives more than one signal, reported this a while back, still no technician, but we are getting charged an excessive call out fee????? not acceptable. you are welcome to come take your beams and give all my money back that I paid. spoke to 8 different people, 3 seniors and still nothing, over 2 months. Unacceptable!!!!!!

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Saberah F's updateReviewer Update

30 May 2016, 08:55

Hi, your customer service contacted me on 16 May 2016. No call received after that. I followed up on 20 May and was advised that "they are still searching for the quote" feedback was promised by COB 20th. Now this is the exact same response I received from all your reps on dealing with ADT. its now the 30th, still nothing. I have in the meantime requested for you to come collect your beams as they have caused more hassle than anything else and come fix your device with multiple signals. Still waiting......now I want to see how this is going to play out. I have a feeling that now it will be charged to my credit card when I am actually not interested anymore, can you imagine the struggle then?ADT you have showed me how worthless I am to you and I am just another number. This is really sad. you treat your loyal customers with no respect, you don't deserve any either

Saberah F's update30 May 2016, 08:55

Reviewer Update