Worst Service by ADT Richards Bay

When we bought our house in Richards Bay in 2016, we bought the house with an ADT system in the house. We have since had ONLY terrible service from ADT. When you push the panic button, it takes them on average 3 to 4 hours to respond to you. When I told one lady this that called me, she laughed at me, thought it was a huge joke. Since then, we have cancelled everything with ADT and this because of their terrible service. The contract ended effective 31 May 2020 and we specifically requested them to make an appointment with us to remove any components that need to be removed however on 01 June 2020, their technician pitched up at our front door, demanding access to the property so that he can remove what he needs to remove. We refused and told him that his manager needs to phone us to set up an appointment. Nothing came of that. On 02 June 2020 we phoned the Richards Bay office and spoke to Neville, who we believe is the branch manager. We asked him to furnish us with copies of the contract, etc and he advised that it is only the radio that needs to be removed. But he will only get back to us when his debtors department has gotten back to him. Today is the 18th of June and still not a word from ADT. This is not the first time that Neville has not phoned us back either. We have had various issues over the 3 odd years that we had the system with them and every time we have asked Neville to get back to us, he makes a lot of promises but never delivers on any of those promises. We are not happy and quite frankly are quite disgusted that a SECURITY firm such as ADT would deliver such bad service, especially where we paid faithfully every month. And might we add that they are not the cheapest either! We need Neville to contact us to make an appointment to remove the RADIO that belongs to ADT, failing which we will assume that they do not wish to remove it and will then claim this as our own property. Pathetic service, pathetic client relations. Do not waste your money!