1 reviews | Active since Sept 2016

28 Sept 2016, 11:08

Worst service, as expected

<p>we installed a new alarm system on Friday. I was called on friday as we were told told that the installation was done. This was about 16:00. Welhen i arived they were busy packing up and inwas told that he ( Bushi Marhou ) will be back in Monday to finish the instalation. On Saturday on of the door sensors he installed fell off. On monday i called to confirm the time and was told he will not be coming to finish that day but tuesday. Then tuesday they said they booked a call for wednesday. And today they say he will pop in when he is finished with another install. This has been eacalted to his manager and no comunication from them. As the customer you would expect that when you pay for something they will do their flippen job. Have to take off work to acomedate these ******. Horrible experience, not expecting it to get better. </p>

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Replies (2)
Adt Security
Adt Security's reply28 Sept 2016, 11:17
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services

Best regards,

's update06 Oct 2016, 13:00
Reviewer Update

Adt sent a tech to come and fix the sensor. To my surprise it is still not working. I mean i could also stick a sensor to a wall and say its working. Also we paid for a lock box and that also has not happened. I think that ADT is service level is shocking.