Worst service and *************, Zero Ethics and Integrity

I wish to bring to your attention my dissatisfaction about your company ADT poor service.

Today is exactly 14 days having moved into this property 18 Medway, Westville with an assumption that we are safe and protected by ADT security as per our agreement.

I wish to terminate this contract with immediate effect as from today Date: 14 March 2019.

Due to the following reasons:

Since Sunday date: 10 march 2019, the outside beams go off, at about 8:20 pm, we don't get a call, we panic and after 3 panic button seeing no response we get a call then they dispatch around 08:45. we ask to call centre to check which beams are being triggered she said they can’t pick that up. we had already a schedule systems test appointment for Monday.

Monday 11 march 2019 at 16:00 technician is sent out to test system, off which he did not test the full system, he only checked the keypad inside the house, he did not check if sensors are working, he did not check if beams are working etc.

Monday 11 March 2019 same day after your technician had been to check the system, around about 09:30pm outside beams go off again, we get a call, guard comes to check gets nothing, we cannot sleep at night anymore because we are scared for our lives now. as per the contract it says you will come to do, test and assessment of the system. Monday midnight i go on site requesting CCTV installation. Tuesday 12 March 2019: same story now there is nobody in the house around about 08H30 am alarms go off, panic get a call drive back home as i was on mot way to work. Tuesday 12 March i get a call from for CCTV installation. we have been reporting to call centre about this problem nothing is done. accept that every day we have to leave with alarms bells and this is not healthy no to be able to sleep.

Tuesday 12 March 2019: we called your office and spoke to Aneshree who told us their technical are fully booked until Friday, but they will dispatch one and we will be invoiced for that call out fee. she said that is the existing system and it is not their fall its not working. the previous house owners were your clients? how is it that this is not your system? we have signed a new contract with you, you are more that welcome to install the system that comes with contract 21485 simple.

How are we liable to pay for your staff incompetence had he tested the system on Monday as per agreement, had the system been tested properly.

Your CCTV sales rep, when he got here yesterday Cameroon, we explained to him what is going on and our fear of no support from ADT and we have started to look for alternative service provider, he threaten me to say i signed a 24 months contract, yes but i did not sign to incompetency and lack of service.

I did not sign my life away to ADT to stand by and watch my family leave in fear and not able to sleep. i did not sign for death sentence by ADT.

one of your guards who kept on responding to this alarm at night, said we need to get dogs as the previous owners had dogs than we won’t have a problem. what is the point of paying for your services if your staff is going to tell me to get dogs?

Based on the above:

I feel that ADT has does not have my interest at heart to give me services i signed for, but simply to make money. my safety is not your priority you have made that clear. ADT have breached our contract. ADT tell me to get dogs while you are my service provider. when i request that system be tested ADT wants to charge me for the work they promised to do that ADT has not done. As a result I do not trust ADT and they service which is highly ***********, i do not feel safe and protected with ADT as my service provider. Lastly i wish to contract terminated immediately, trust is broken t cannot deal with ADT anymore. I will not reccomend ADT to anyone.