Worst service and failing to cancel debit order from September 2016

<p>On 12 September 2016 I cancelled my armed response with ADT. The reason for this: Since about January I had problems with the alarm not working. Then they send someone out to fix the problem and I have to pay the callout fee and the repairs of the radiosender, which is not a problem the first time. But then this happened the second and a third time and everytime I have to pay for repairs and every few months the alarm system is broken for some reason. So on 12 September I sent an email to cancel my services with ADT and I never heard from them again. So in October I made contact with ADT and they "never got the email" how convenient. I have proof that I did send the email. The useless staff in the call centre is unwilling to help. They promise you the moon and the stars and nothing ever happens. I want this radio removed from my premises ASAP so that I can get a company that is willing give me a service that I am paying for. </p>