JK
Justin K
1 reviews | Active since Nov 2011
07 Jun 2023, 17:51
Worst Provider
Recently signed up as our area has moved over to ADT. Have had no feedback on my query and wish to cancel. Call centre doesn’t pick up and emails go unanswered. I’ve emailed my request to cancel. And I thought National was bad.
Helpful (0)
Replies (5)0
Replies (5)
Adt Security's replyOfficial
08 Jun 2023, 10:37Dear Justin K
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply08 Jun 2023, 10:37
Official
Dear Justin K
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
JK
Justin K's updateReviewer Update
15 Jun 2023, 16:10Someone called me, said they’d look into my issue and get back to me. That was Monday. Please cancel my contract as per my original email request which had been ignored.
JK
Justin K's update15 Jun 2023, 16:10
Reviewer Update
Someone called me, said they’d look into my issue and get back to me. That was Monday. Please cancel my contract as per my original email request which had been ignored.
Adt Security's replyOfficial
15 Jun 2023, 16:37Dear Justin K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply15 Jun 2023, 16:37
Official
Dear Justin K
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
JK
Justin K's updateReviewer Update
20 Jun 2023, 10:36Still nothing, please have them email confirmation of cancellation. A phone call is inconvenient and useless. I need it in writing
JK
Justin K's update20 Jun 2023, 10:36
Reviewer Update
Still nothing, please have them email confirmation of cancellation. A phone call is inconvenient and useless. I need it in writing
Adt Security's replyOfficial
23 Jun 2023, 11:52Dear Justin K
Apologies for the delayed response. We have escalated your request to our JHB branch, to process and send you the relevant confirmation.
Kind Regards
Fidelity-Adt
Apologies for the delayed response. We have escalated your request to our JHB branch, to process and send you the relevant confirmation.
Kind Regards
Fidelity-Adt
Adt Security's reply23 Jun 2023, 11:52
Official
Dear Justin K
Apologies for the delayed response. We have escalated your request to our JHB branch, to process and send you the relevant confirmation.
Kind Regards
Fidelity-Adt
Apologies for the delayed response. We have escalated your request to our JHB branch, to process and send you the relevant confirmation.
Kind Regards
Fidelity-Adt