Worst Experience Of My Life!!!

Absolutely disgusted!!! Signed up for service in July, Was told that a technician will come to the premises and I won't be charged. When the bill came a whole R467 was added to the amount due. Not just that, after I set the debit order date to the 20th of every month. These people debit my account on the first causing my account to go into a minus balance. Then when I scheduled a payment for the arrears with Dumisani (most unprofessional person I have ever dealt with IN MY LIFE) I told him please debit on the 20th (These call records can be pulled for proof), they still have not debited my account. Now they send me SMS that my account is in arrears, but when I send emails none of them are responded to, This gives me unnecessary stress and anxiety in my life. I am completely appalled at the lack of professionalism at this company. Dumisani called me on Monday or Tuesday and I told him I want to speak to a manager, since then - nothing. Just a few minutes ago Dumisani called me again, greeted as per usual and then put the phone down in my ear. I feel like this company CANNOT BE TRUSTED!!! Stay away from them. My advice would be to find an alternative security service.