Worst Customer Service ever

ADT Technician hit a water pipe while installing new alarm system. This was on Tuesday. Have been advised that contractor will only be able to clean the carpets on Monday or Tuesday coming. Unacceptable. Shelves busy rotting, hope ADT is ready to pay the R100 000.00 plus stock damage. Logan Naidoo has been trying to assist, but there is no urgency from ADT, except when they take your monthly installment every month. If I do not have a favourable response by 14h00 today, I am contacting the GM directly.