Worst customer relations management EVER!!!

Completed a change of banking details 30th September and submitted it to the email address that was specified, after following up, received a response on the 27th October that this has been done.

At the end of October the debit order went of my account, and the account it has changed to, therefore, we were billed twice.

I raised my issue with ADT, on the 3rd of November i called customer services, and someone responded asking for me to submit a bank statement, which i have done displaying the debit order that has been deducted from my account. on the 4th of November, I followed up on the receipt of the mail, received a response that it was received. on the 9th November, I followed up no response, on the 11th, 2nd email sent no response, on the 12th 3rd email sent with no response, on the 16th, i received an email asking for banking detail, which i submitted.

TODAY IS THE 1st of DECEMBER, and no response, or resolution has been provided.

I will be gladly cancelling my subscription with ADT as of this month, and will cancel any debit order that goes off my account, since the services rendered by your employees is far below the level that makes clients happy or keeps them satisfied.

This is still going on after months, my credit that was promised to me has still not be resolved!!

Service to clients is horrific, i would not advise any person to join ADT with the issues i've been having recently!!!!!!