Worst Customer Experience

Item: Adt Security
Rating: 1
Author: Thuthukile M

I have called ADT 4 times in past 7 days requesting a copy of the contract. I still have not received it.

Helpful (0)

Replies (3)

Adt Security's replyOfficial

16 Nov 2023, 09:59

Dear Thuthukile M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply16 Nov 2023, 09:59

Official

Dear Thuthukile M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Thuthukile M's updateReviewer Update

16 Nov 2023, 16:55

Fidelity-ADT has still not sent the copy of the contract I requested from them, despite promising me to do so close of business today (Thursday, 16 Nov 2023).

Thuthukile M's update16 Nov 2023, 16:55

Reviewer Update

Fidelity-ADT has still not sent the copy of the contract I requested from them, despite promising me to do so close of business today (Thursday, 16 Nov 2023).

Adt Security's replyOfficial

17 Nov 2023, 09:29

Dear Thuthukile M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply17 Nov 2023, 09:29

Official

Dear Thuthukile M

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt