1 reviews | Active since May 2017

22 May 2017, 12:52

Worst company to do business with

<p> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Got ADT to install their equipment and we were going to pay the monthly fee that included services. We were promised a 24 month coverage including warranty for the equipment installed. We paid for about 8 months and then we noticed that the alarm system was malfunctioning. We logged a call with ADT and we were told that we are liable for the repairs to the system. We raised concerns about four times (telephones and emails) with the ADT office but were ignored for about 6 weeks. Then the ******s had their way and stole our stuff. We then stopped paying.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">Months later ADT comes through their agents Debtsource with a letter of demand. We explained to the agents how things got sour and provided proof of several attempts made to get ADT to play its part of the contract. This company is threatning us with blacklisting and we are just waiting for them to blacklist us so we can sue them.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">It is quite shocking that a company would neglect its customers at the time of need and be only interested in collecting revenue.</p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">After posting on Hellopeter, they pretended like ghey care and promised to investigate. That was on the 2nd December 2016, till today nothing happened. Debt collectors are still calling me </p>

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Replies (1)
Adt Security
Adt Security's reply29 May 2017, 14:25
Official

Dear Fidelity Adt client

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services