CH
Cornel H

1 reviews | Active since Dec 2018

18 Oct 2019, 10:49

Worst armed response, even worse customer service

Absolutely shocking!! Bad response time on Armed response. Takes them between 12 and 30 minutes. Then if you want to cancel your contract due to poor performance they send you an invoice for early termination fee, you cannot dispute it with anyone. "It will be escalated", but no one comes back to you. Terrible! Stay away from them if you are looking for armed response in Cape Town!

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Replies (1)
Adt Security
Adt Security's reply18 Oct 2019, 11:50
Official
Dear Mr Hauptfleisch

Thank you for bringing your concerns to our attention.  Your request to speak to Management has been escalated accordingly and the relevant Manager will be calling you shortly to further discuss.

Kind Regards 

Fidelity-Adt