Worse & untruthful service

I am a new customer of ADT this has been the worse experience ever with a service provider. Since my email on Wednesday 14th December I have not heard back from anyone at ADT. I emailed them again today 17th December 2022. As a new customer I feel that your service is extremely poor and your after sales service is pathetic.

Yesterday 16th December I've tested the panic button in our bedroom 3 times and no emergency service came out to our house to see whether we were okay. Not to mention the fact that we still can not arm the alarm system at night. With continuous loadshedding I dont know how we are being kept safe if this alarm don't work. This worries me alot especially the fact that I was promised excellent service.

As mentioned before I do not expect a debit order on my account this month and you should better make sure there will be none.

Below is the previous email I've sent them to which they also did not respond to.

Email dated 14th Dec 2022: Hi i have a couple of issues.

1. The alarm does not arm at night when we go sleep.

2. I have called in twice already to report this and nothing has been done to date. I was informed the technician will come out to have a look but nothing as yet.

3. The technician who came out to do the installation left his number and I've also informed him and his supervisor which promised they will come back to the house to have a look but they also never came back.

4. The sales agent who signed us up informed us that the package will include the alarm system, an app for the phone where you can arm the alarm on your cellphone if you are out and forgot to set the alarm.

5. A panic button on your cellphone in the event that you are out and something happens e.g you feel unsafe /accident, to make use of this panic button where ADT will come out to help you.

6. Since i last called in it is now a big surprise to me that the R430 package does not include the abovementioned.

7. I am getting paid next week and i am not expecting any debit orders on my account until this issue is resolved to my satisfaction.