Worse experience ADT

If I could I would give them 0 starts. First of all we got ****** and the alarm did not send out a signal, which lead us to Lose +- R80 000.00 worth of items this is not including the damages caused in our shop. They could not help us the same day to get the alarm fixed or even come and check it as they were to busy. Only a few days later did they send someone out to come and check the damage, where I already got another security company out to inspect the damage. I had to ask not once but twice for the activation report to be sent for insurance. Then I had to practically beg them to send me a buffer report. They sent someone out on the Thursday and said a technician would be out on Friday morning however nothing happened. Finally I sent a mail again and then I got a phone call that they would send someone on on Tuesday. Tuesday someone did come past. Now we are still waiting for the alarm to be fixed but they wont take cash only card or eft and they money needs to show before they will go ahead with anything. We are absolutely appalled by the service, if staff's life was in danger with the speed that they work we would have lost life's. Now my boss gets a SMS that as of the 1st May 2021 we will be charged R12.00 fuel levy, I mean really. You cant even do your job and now you want more money out of us. Worst experience ever, and I will never recommend any one to use ADT services. James my boss is highly disappointed with lack of service.