Why you robbing pensioners

I am not sure why you guys find it ok to rob pensioners, my mother cancelled her contract with you guys and you found it ok to double debit her in feb, why???

She gave ample time for the cancellation so why double debt her and then don’t explain why?

She called and was sent from pillar to post because wow incompetency is your middle name. Some must call my mother and reimburse her funds back. Her number is *** that should be linked to the contract she had with you