WHY PAY FOR A SERVICE YOU DID NOT RECEIVE

Please note that I cancelled my service on the 24 June 2019 - I spoke to a Thabo and then Ingrid and then I spoke to Rodney Dold I told him that I was on sick leave and that I do not have access to email in order to send an cancellation letter Rodney Dold confirmed with me that it was not nessecary to send an email and that he will make sure that my services was cancelled . I received an sms from Adt that my services was cancelled-On Monday I received an sms from Samukelisiwe *** that my account was never cancelled and that I would still pay the technician as well as a monthly fee for the month of July for a service I never received from Adt...My alarm system was not working from the 20 June 2019 on the 24 June I cancelled with Rodney Dold and now ADT expects me to pay for a service that I never received for a whole month....How does that make sense taking into consideration that I cancelled my contract with ADT on the 24 June 2019 ....Samukelisiwe has no manner in how to speak with clients and when questions are asked which cannot be answered the call was dropped...