Why get ********** ?

Dear ADT, For a customer since 2003 ... I got a technician out this week after I couldnt figure out why my alarm is doing what it is doing.

The technician was very friendly. Pin pointed the issue fast.

THEN: - No hardware to replace the faulty part - Got a quote, and was told that an ADT representative would call me - Then on top of the quote, another call out charge (because hardware needs to be bought).

AT the end: - I was quoted R172.41 (excluding VAT) - Callout fee of R637.41 - Total of R733

I bought the hardware for R58

Tax invoice 694271

My reaction : If someone confirms that a client would get a call, after 4 days no call, something is wrong.

Why get **********, as things are already how expensive in South Africa.

I must say, the technician was very friendly and confirmed what the issue is (but that is where this call out service stops to be honest).

Thomas Pieters [Fidelity-ADT] handed the callout