Why do i have to beg you to respond to my emails?

Sent this text via email to alwaysthere.i@ficdelity-adt today: Hello and here we go again – having to beg you to respond

Why can’t you guys up your game as regards prompt action regarding my emails. This is not a one-time situation…..you always fail to respond promptly

So, following my mail I received a call and it was clearly from someone (name not recorded) in your area dealing with the SMS special service offer – see below

This person advised that she was booking my service and I has to point out to her that I had not requested the service only that I was interested. I went on to point out the portion of the mail where I asked about getting a new system activation remote and the possibilities of having this sorted at the same time as the system service

The person clearly failed to read the mail and I think that its pretty obvious that same was misdirected internally anyway -meaning that the first responder to the incoming mail did not read it either

So, please address the questions below and advise

This is re your Early Black Friday SMS of 28 October and my responding email of 31st. I received read receipts/acks but no action other t\han the error action detailed above