Where's my money ADT?

These people just decides to debit my account in excess of the agreed amount to fund an initiative they are busy with and this without my permission.

I called the call centre and was given 3 different stories of why they debited the extra money with no resolution because the calls keep being dropped and I have to call back.

I have just spent close to 45 minutes holding and the calls keep being dropped because as it seems they don't have a definitive answer as to why they did what they did.

ADT as an active account holder with your company,I demand proper feedback and a resolution to this matter. I have recordings of all the calls I made where conflicting explanations are being given and I will not hesitate to take this matter further with the ombudsman if I don't receive adequate feedback soon.