Where do I start...

<p>We recently purchased our first home and decided to continue with the existing security firm - ADT. The salesman came out and I advised him what I would like security wise, he left and sent me the quote which I duly accepted and paid for.</p> <p>This is where it all starts, after sending him the signed quote and proof of payment towards the end of April, I didn't hear back from him for close to a week, eventually I had to contact him, and I was told that the computer system is offline and my installation cannot be loaded. I requested an additional two remotes 3 days before the installation was to take place and eventually the installation was completed, with no additional remotes.</p> <p>Our home has a interleading door between the front and back garden and is locked for security purposes, I asked the salesman what advise he could give me on a solution so that the armed response could, if needed, get through and check, this was on the 23rd May - no feedback for over two weeks. Eventually after much searching I found the lockbox solution on ADT's website and made the suggestion to him, another week with no feedback. I then got the salesman's manager involved and the ball finally started to turn, got the quote for the lock box etc. and I finally had my additional remotes delivered and programmed.</p> <p>But again, I am left in the dark as to when the intillation of a tool that can let armed response in will take place ? The excuse I was given is that there is no stock code for the product and it cannot be loaded on to the system so that it can be installed, that was on the 17th June - Still waiting ? </p> <p>Just yesterday, my alarm went off and the armed response officer could not get to the back to check.</p> <p>I have requested that my two year contract be cancelled and I put on a month to month basis - absolutely worst service ever !</p>