WHAT HAS HAPPENED TO YOU ADT

Below is an email I sent to your cancellations department 16-08-2019 and to date had no response from your offices. I complained in the below email about double debits going out of my account which happened again this month. I complain about my services that do not and have not worked since the insltation took place in March of this year but you keep charging me. I want my account cancelled and my account refunded. Perhaps now I will get some somewhere.

I would like to cancel my account with ADT with immediate effect. I moved into my new House in February 2019 And asked ADT to come and connect our alarm system. It took a while for this to be done but was done sometime in March… a few weeks later the battery died on us so I was very surprised that these things were not checked as it was a new setup and should have been screened. Anyway took a few days for this to be dealt with but they came and installed a new battery. Another few days later I started getting messages constantly saying power failure at my house when I never had power failures… I contacted your offices and told them the battery that was installed was a faulty as it kept saying power failure but was told that it was not the battery it was something to do a with a plug and that I should check my plugs which I did and a then some days later my whole system died. Then I started getting messages to contact your offices to test my alarm system. I could not believe that I had to call your offices to do this and that you would not call your clients to check on this stuff as it’s the services you provide and you can see there is no connection with the alarm system. Anyway after calling a few days in a row as I simply could not bear how long it takes for people to answer phones at your offices. Eventually, I got through to someone and insisted I wanted to cancel my account because I have had no service from ADT since I have lived at my new address. Without many fights from your cancellations department, they gave me this email address and told me to put my request in writing. On Wednesday the 14-08-2019 I got a call from a guy at your office claiming to be a technical Manager who wanted to assist me with my problem I insisted I wanted no further assistance from ADT and wanted to cancel your services he begged me to sort out the issue. Promised me he would be attending the call out with his Technician and will make sure the problem will be resolved. I gave in and ADT arrived at my house yesterday at 12 pm according to their paperwork. only thing is the so-called manager was not with him (not surprised though I was prepared for disappointment anyway) the guy that showed up at my house could not figure out what was wrong so he had to call his supervisor to come and see what was wrong and then they did some stuff and left by 1 pm. According to their paperwork the alarm system was fixed and all signals were tested and they were happy that everything was working my gardener signed their paperwork and they left. I got home last night checked on their work and no surprise to me we still don’t have a fully working alarm system well it's only working on the door sensors none of the infrared eyes in the corners of the house are working I have 30 of these eyes around the house I have attached a link to a video of this. ***.mp4 I don’t understand what’s going on at ADT since fidelity joined…. everything has gone to **** at your offices We have even been debited twice a month over the last couple of months for no rezone what so ever. I can’t wait to get away from this I can’t believe I have had to waist an hour of my day to write this email to you.

I want you to know that we will not be making any further payments to your company as we have not had a fully working security system since you arrived to set it all up in March 2019 I want a full refund from your offices for the rentals I have paid over the past 5 months.

Please get back to me as a matter of urgency on my cancellation as I have Seven Arrows coming to set up my new services.