What customer care? It's a joke

When I first used ADT (been with them for over 10 years) they were fine and very customer driven but they have seemed to have lost the personal touch they once had.

We recently had an issue with our alarm system that kept going off and this just drove us crazy. ADT sent a technician to fix this issue and charged us about R850 for one hours work saying they couldn't find the issue and that it was fixed. The issue wasn't resolved. We just had enough and decided to cancel the service with ADT. I was still billed R850 even though the issue wasn't resolved. I couldn't get hold of their accounts department to dispute the matter and asked that they contact me. I don't mind paying for a call out fee but won't pay for a service that wasn't fixed.

I've never received a call from ADT personally but have been receiving calls from their debt collectors, which is blocked via TrueCaller, which now threaten to black list us.

I'm more than willing to pay my dues but request to speak to someone at ADT to have my case at least heard...which they never did bother with.

I've subsequently switched to a new service provider and the false alarms seemed to have been resolved.

That's my rant and please guys, look for alternative security companies that are willing to listen and that actually care for their customers.