1 reviews | Active since Mar 2009
What are we paying for?
<p>During the course of last week we had an alarm activation. According to the ADT call centre it took them over 30 mins to respond. Then spoke to somebody who we don't know or is not associated with the property. </p> <p> </p> <p>About an hour later a guard arrives "again" to inspect the property!! On contacting ADT and asking for feedback we have been shoved from pillar to post - they do not call back, make agreements to respond they don't keep.</p> <p> </p> <p>Well the only solution now is the Consumer Protection Commissioner</p>
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
It took management 2 days to call!! Then received a very poorly drafted reply with just an apology but no facts, as requested. On requesting facts it took another 3 days to respond only to find gross negligence by ADT - they responded to the wrong property!!!
Always there should by "Always where?"
Not satisfied at all!!
It took management 2 days to call!! Then received a very poorly drafted reply with just an apology but no facts, as requested. On requesting facts it took another 3 days to respond only to find gross negligence by ADT - they responded to the wrong property!!!
Always there should by "Always where?"
Not satisfied at all!!