We will contact you within 24 hours? *******!

On 1 August I registered a compliant on the ADT website on the 'Contact us' page. I received an acknowledgement saying that I would be contacted within 24 hours (excluding weekends and public holidays). I therefore expected a response on Monday 3rd. - Nothing. I again registered my dissatisfaction at this lack of service on 4 August, received the same notification regarding the 24 hours so I expected a call today - again nothing! As a long standing customer I find this lack of service quite unacceptable. <br> <br> I shall be putting the same lack of urgency and level of 'service' into the payment of my account.