WAITING MORE THAN 2 WEEKS FOR A CALL BACK

On Friday 8th May my alarm went off while I was away. Unfortunately my cell phone had no signal and the control room couldn't reach me, so they phoned my contact person instead. My contact asked them to come to my home and inspect. I subsequently found out about the alarm and returned home. <br> <br> On my arrival at home, I didn't find any slip of paper indicating that they had been here. and to my horror, found that the back door was opened thereby setting off the alarm. I phoned ADT at 13h40 and Pamela transfered me to the control room. Nobody answered so she said she will ask them to call me back. Having not received a call I phoned ADT again at 15h52 and a woman in the control room said she will get the AREA MANAGER to contact me. It is now 17 days later... Not a word from ADT!!<br> <br> This service (WHICH I PAY FOR) is pathetic. Its as if the entire organisation feels like they doing me a favour! I'm sure now after reading this post you will phone me. Honestly, don't bother. Your apology 17 days later will mean nothing. Rather use your efforts to properly train the lazy staff that you obviously have.