WAITING FOR ALARM TECHNICIAN TO REPAIR A FAULT WHICH HE CREATED

Item: Adt Security
Rating: 1
Author: DawonZA L

Called ADT three weeks ago to request a comeback from their outsourced technician from REACT ALARMS. Followed this up on 5 occasions and yet no-one has come out to repair the alarm system. Called again today...their attitude..."oh sorry, will get someone out to you" During these three weeks the alarm has not provided the protection which is expected from it, and the installer's attitude is so blasé. Perhaps they have too many clients which causes them to forget the reason how their business go to where it is today? Did nobody learn from the KFC social media impact?

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Replies (2)

DawonZA L's updateReviewer Update

03 Jan 2018, 10:35

I contacted React Alarms yesterday, and Jeane confirmed that a technician will be here today at 09h00 to attend to the issue. At 09h30, I let her know that a technician had still not arrived, and she seemed full of excuses but promised that "another technician will be some time today before the day is over". So much for me taking time off from work to meet the technician at 09h00? Greatly disappointed in this pathetic organisation :-(

DawonZA L's update03 Jan 2018, 10:35

Reviewer Update

Adt Security's replyOfficial

08 Jan 2018, 11:44

We thank you for bringing this to our attention. You will be contacted by someone to discuss further. Kind regards Customer services

Adt Security's reply08 Jan 2018, 11:44

Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further. Kind regards Customer services