Victimised BY ADT PIETERMARITZBURG!!!

I have been an ADT client for a few months now on 2 of my properties. despite both properties being 20m apart ADT insisted that i pay 2 x armed response and monitoring. I agreed to it thinking that my safety was important to adt. since the beginning and after spend R18000 on additional equipment i have been having endless problems. The recent unrest in Pietermaritzburg was a real eye opener. Looters ran through our street and tried to get into our yards but adt never responded. it was the local security companies that are not under our payroll that helped us. ADT refused point blank when they were called. For 3 days after the incident there was no sign of ADT. I sent through my cancellation and all of a sudden i noticed some ADT activity in area BUT NOT on my street. This is where i realised that i am now being victimised by ADT PMB for reporting my concerns. I have received NO response from ADT PMB ( its now 11 Days since the incident) , The rep Emmanual who falsely promised me the best service initially only rep**** with an email address to forward my cancellation. ADT then sends me a cancellation bill of aprox R3000 for both my properties should i want to exit my contract! Where are my rights?? Do we enter contracts and remain under duress even if the other party does not perform? AND THEN THEY SEND US BILLS FOR CANCELLATION? What about all the previous times we had issues with faulty radios on weeks end! Wheres our refunds? ADT PMB IS A MONEY MAKING ****! I watch from my street how vehicles now monitor other streets but donot enter my street yet i still pay you for both my properties! This lowly attitude and going out to punish us is only going to plunge ADT into trouble. Emmanual , a note for you: How do you live with yourself after eating commission made from selling me ADT on false pretense and now when theres a big problem, you are no where to be seen! ADT PMB: i really hope this reaches some senior level because your behaviour and no response is causing many clients to go to other companies.

Currently i am sitting with an unfair cancellation bill due to ADTs incompetence and the fact that i need to protect my family!