Very poor service from ADT just taking our last cents and no service at all

The unhappiness I ve on the service am receiving in many occasions and your call center ladies will give me excuses that are not valid to me.

1. Your response time is very much poor, you take over 25 minutes to respond to alarm like it happened on the 4th of February ,

2. Your system is not working as you promised it will work e.g the gate access doesn't work to some officers and some come here without the remote control to open the gate and write No access that stays on the gate for days amd invites ******* that no one is around in the house

3. The eye in the garage didn't catch me on 0n the 4th evening untill I was caught by a dining room eye , I asked myself if the ***** wanted something in the garage it was gone and I ve to go and get the new.

You ve a large area with 2 guards with cars responsible for it , I thought I ve seem it all on the weekend I woke up at 7:00 to cut the grass my neighbor alarms was on I was shocked to see the officer s response time woow, he even climbed the wall fence while am told officer don't do it as they carry heavy equipment. They left it rang again these time at lesser time than before.

Your local office number is permanently closed no one to explain all these,your service are poor shem, with premium 1 is paying its better to do content insurance atleast you will get money to replace them should they ***** unlike having a security that leaves the logo and not care,

Many times if I receive the alarms alert on my phone as say go and check no feedback from them. To say it looks good from outside or its broken nothing I will get a paper of No access while the gate has acces for them