AN
Andisiwe N

1 reviews | Active since Aug 2023

07 Aug 2023, 21:42

Very Poor service ,extra charges

Very Very poor service , ADT is good when it comes to charging extra money claiming that its a penalty for false alarm, securities are only responding after 13min , i have tested 3 times , they are charging me R57 for alrm on my phone and that thing have worked only w weeks and never work f9r 7 months now , have been reporting but no help, if you respond after 13min what is the use of having ADT , And they alwys tell me that there is electric fence they cnt have access to check my house they dnt even bother checking through walls, its just a tick box task, after alarm they used to call and imform or give me feedback, i only had that f9r 2months and now they dnt bother

I have cancel that ***** ADT and i am not gona pay cancellation fee R4500 because you have been giving me poor service, you can blacklist me i dnt care you are helpless #poor service #extra charges #dnt take clients serious #blacklist people for nothing

I wish ppl can really see this before joing this **** secutlrity company , All they want is money

0
Replies (1)
Adt Security
Adt Security's reply10 Aug 2023, 09:41
Official
Dear Andisiwe N 

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt