1 reviews | Active since Jul 2021
Very poor service and refusal to sort this out.
ish I could give a minus 5-star rating. I have been harassed by debt collectors for being handed over by this company for an alarm contract I cancelled SEVEN months ago. Account JOO00578. I have never had a call from ADT, nor an invoice, or statement of account sent to me for the outstanding amount of R158.04, for which I have no idea what it is for. I have no fewer than 7 email exchanges between myself and ADT wherein I struggled to get them to acknowledge cancellation. I also have proof that I cancelled by giving way more than 30 days notice. I refuse to pay for a service I not only did not receive, but which was cancelled months ago. I also refuse to pay collection fees for a collector, when whatever default ADT thinks has occurred, is as a result of their own poor administration skills. I will approach whatever Ombudsman I need to, or will engage my own legal counsel if this matter is not withdrawn immediately, as my credit rating, which I am very particular about maintaining, is being ruined by incompetence.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
