Very poor service and communication

I signed with ADT as they were the partnered with the neighborhood watch in my area. However, over the course of 2019 I stopped seeing patrol cars and response was thus slow if an alarm went off. In November my alarm went off and I asked them to please go and have a look. No one called me back. When I enquired about it, they said they will have someone call me about my complaint. No one called. In December I had a technical issue and they had to send out a technician to assist. The technician did not close my trap door, he did not put the *****s back into my alarm box, and he urinated all over my floor in the bathroom. I called numerous times to complain about the service and was always told someone will get back to me. No one ever did.

In February 2020 I canceled my contract with them and moved over to another security company. Only in May did they send someone to collect the radio and by then I had no idea where it was. I have to pay for it. I understand that it is in our contract, but I wish there was something in their contract with me that protected me from paying for bad service. In the end, nothing forces them to keep up their end of the deal. Plus, to this day they want me to pay but have not yet sent me an invoice.