Very Poor Customer Service & Billing Syatem

I recently joined ADT as a new customer. Lewis Mkhasibe was the one that enrolled me. I wanted to link the electric fence to the alarm and was told that I needed to pay an amount of R1500 of which I did via Eft. When the technicians came they found that the energizer needed to be serviced or changed and ADT quoted me a huge amount of which I said I would rather leave it then. I then logged call so my money can be refunded (R1500), but that seems to be a mission because I'm being told to send emails and no one seems to be understanding what I'm talking about. The real reason why I requested my refund is all because of Lewis who has VERY POOR CUSTOMER SERVICE, all he wants is to enroll but does not care about the after Sales. Now I need help in my R1500 refunded back to me urgently.

The Second point is when I got enrolled by Lewis, he told me that my first installment will be end of September, of which I agreed. He told me that end of August I will pay some Admin or connection fee of some sort.My alarm needed a new battery of which I told the technicians to put one and I signed an invoiced that I will be debited that amount.four days after the alarm installation I got debited an amount R1031. When I called the call centre to query, I was told that amount was for the battery and that Admin /connection fee. As far as I'm concerned that money was supposed to be debited at the end of the month but was debited on the 25th of August. I then queried that Lewis (the consultant) said to me that my first subscription will be at the end of Sept, The lady at the call centre then phoned Lewis while I was holding to confirm that and she came back and confirmed that yes that is what Lewis agreed as well with her. To my surprise, I got debited R388, 50 today on the 8th of September when I signed my contract I agreed my debit order will be the 31st of each month. Not a happy customer at all So far since I joined ADT, I'm not a happy customer so I need the refunds of the below amounts R1500 for electric fence link up which was not done

R388, 50 which I got debited today

This is very bad and poor service from ADT. This is not all the bad service I have received, there is still more and shocking things but now I'm really want my money back and I cannot be always taken from pillar to post and your billing system is bad.