VERY POOR CUSTOMER SERVICE

When their alarm system aren't responding, they are very quick to look for loo poles and not taking a responsibility as a service provider, been their client since 2008 and why must I pay for system not working. I had to just all the hoops to for ADT to get a technician out after 3 days, they were even brave to ask if they can come following week after I alerted them 3 days ago with the system issues. I'm done with ADT as they treat their clients as a NUMBER.