Very Poor and careless service provider. Very unproffesional.

<p>I was recruited by a guy called Koketso from ADT under false information and he misleaded me to join ADT, i did join thinking that they have considered my conditions that i discussed with Koketso until in December when i see the debit order. I called him and he claims that he doesnt remeber me because he deals with many people, i called head office and i was transferred to Mammpho, she promised to help after explaining everything to her but she never helped, i called her again and she kept on giving me empty promises, i sent ADT emails but no one has ever bothered about it, still no respond. Until in February when i sent them an email to cancel my policy, a lady called Moabelo Lucia rep**** and send me an email with the settlement amount that i should pay as a penalty for cacellng the policy before expirig time, despite being **** to and misleaded to join the policy by Koketso, i accepted it and confirm the agreement to pay accordingly and requested her to send her technicians to come and remove their radio in my house so that i can subscribe with another insurer. Since my cancellation in February ADT havent sent his people to remove the radio and every month they are billing me, i disconnected it myself and called Mammpho molefe and Lucia only to be given empty promises but still every month Mammpho is debiting on my account. Even though i am reversing the debit orders, she still debiting and they havent sent their technicians to my house. ADT dont even care that i disconnected the system in my house at all, if i dont call them, they dont but sending me invoices and debit orders. I made phone calls, sent emails but no one is responding to my queries, what they do best is empty promises, we will call back. Can someone help me understand the meaning of cancellation in your company please. I have stopped using your system long time, acknowledged your settlement letter and paid outstanding amount and a bit on the settlement balance and i have indicated in one of the emails i sent to you that i will settle the outstanding amount as soon as you remove your radio and respond to my emails. Why are you still billing me while I have cancelled the policy? All ADT want out of people is money because thats what matters to them.</p>