Very disappointing - as usual

Good day<br> <br> A few months back, Oct / Nov, I received a call from someone telling me that there is an outstanding amount that was not deducted from my account for installation of my alarm system. This was installed in June 2015 already. I asked the very unfriendly lady to send me a statement to my email address so that I can have a look, which as I expected, was never done. On 21 Jan 2016 i received an SMS - \Dear client, your account reflects an old overdue amount which will be taken via debit order. For queries kindly contact Mampho Molefe on ***\". I don't seem to understand why you would put a contact person as referral who does not even answer the phone. Now, on the 26th of January the amount of R1,592.00 goes off by debit order. I would really like to know who authorized the debit order, since my normal debit order date is the 1st of every month. The balance in that specific account was insufficient, so therefore I received a notification from my bank that I have been dishonored. This is really unacceptable, and not to mention that the technical department had to repair this \"brand new\" alarm system several times(and it's still faulty). Very disappointing to say the least."