very bad service and response time

There was a incident where they called to say our alarm was set off, we rushed home to find that there was no intruders and waited 40mins for a response team to arrive.<br> we then were told to test the alarm and report the reaction time the relevant person was not available and up until today(4days later) is still returning our call.<br> <br> so if you are thinking of subscribing to ADT please beware as the burglar still has a 40mintute window to rob you blind.