Very Bad service and Damaged Goods

I app**** for the Security system on the 19th of September, after 3 weeks I had to phone ATD to know whats going on with the paper work. <br> A week later (8th of October) I phoned Zelda to cancel the contract immediately.<br> She phoned me back on the 9th of October to apologize, she also said that she's got all the stock to install the system on the 10th of October at between 9:00am and 9:30am.<br> I then agreed to it.<br> On the 10th of October the technician only arrived at my place at 12:30pm, <br> \They"(The technicians"